Refund and Cancellation Policy

Once the transaction done or the service has been delivered on or by the Company Platform are final with no refund or exchange permitted. UsetoPay Fintech Private Limited holds no responsibility for any mathematical, logical, reasoning based or any other type of inaccuracy while performing the transaction at Retailer or Distributor's end.

The Retailer and/or Distributor has to be aware about any type of alteration for the service provider's end like mobile operators change their plans, the Company does not hold any responsibility for such.

You are also responsible for the information relating to data card and toll-tag recharge and all charges that result from those purchases.

UsetoPay Fintech Private Limited is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the UsetoPay Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an email to our customer services email address mentioned on the 'Contact Us' page on the UsetoPay Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card or toll-tag information), operator name, recharge value, transaction date and order number. UsetoPay will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 21 working days from the date of receipt of Your email. All refunds will be credited to Your closed wallet. You can trigger a request in Your UTP wallet to transfer the money from Your UsetoPay wallet back to source. It will take 3-21 working days for the money to show in Your bank account depending on Your bank's policy.

A transaction that fails for a reason that it is directly attributable to UsetoPay, and for which the user receives a corresponding confirmation from the associated payment gateway will be refunded automatically back to the account of the user in a time period of 3 to 21 working days, from the date on which the original transaction has taken place. A confirmation email may also be sent to the email ID of the user registered with us. Please note that the amount pertaining to the applicable taxes and the payment gateway charges will not be refunded.

In cases in which the user receives the successful payment completion confirmation but does not get the services, the user is required to register a complaint with UsetoPay. This complaint can be logged by the user by sending an email to the Customer Care email ID provided on the Company website. We will conduct a complete inquiry upon receiving the complaint registered by the user. Refund of the payment will be provided to the user account on the basis of results of the inquiry.

Please note that in all cases, the liability of UsetoPay is restricted only to provide a valid refund to the extent of the payment received to us. UsetoPay is not responsible for any consequential liability or claim that may be associated with the failure of the services of our system.

A user should accept that the UsetoPay refund policy is subject to the stated terms and conditions of the user agreement of the website.